At JD Productions, Quality DJ Entertainment we pride ourselves on customer service. We'd like to share a great customer-service story that unfolded on JD's recent trip to the Las Vegas DJ Conference:
When JD arrived at the Southwest Airlines baggage carousel, he saw a luggage piece that looked like his. JD went to retrieve it, but then noticed it had a green "LATE CHECK-IN" tag. JD had not checked in late and upon closer inspection, confirmed the luggage was not his. JD then watched as it continued to circulate on the baggage carousel.
When baggage from the next flight began unloading, JD deduced that the owner of the luggage probably took his luggage by mistake, so JD picked up the luggage and brought it to a baggage handler (Jessica) and told her the story. Jessica immediately paged the luggage's owner to return to the baggage area. Because there was no immediate response, Jessica sent JD to the baggage office to have another handler (Felicia) call the luggage's owner.
